Privacy Policy

This policy explains how BG Electrical and Air Con (BG Electrical, we, us) handles your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

We are an electrical and air conditioning business based in Seventeen Mile Rocks, Brisbane, servicing Brisbane and surrounds. You can reach us at 17/500 Seventeen Mile Rocks Road, Seventeen Mile Rocks QLD 4073, on 0434 288 108 or (07) 3279 1835, or at brad@bradgallelectrical.com.au.

What we collect

We only collect what we need to quote and carry out your job and to answer your questions. That usually means:

• your name, phone number, email address and the address of the property;
• details of the work you want done, including anything you tell us about your home, switchboard or existing air conditioning;
• records of quotes, bookings, invoices and payments;
• photos or documents you choose to send us;
• basic technical data when you visit this website, such as your IP address, browser type, device and the pages you view.

How we collect it

We collect information when you fill in a form on this website, call us, email us, message us on social media, or book a site visit. We also collect technical data automatically through cookies and similar technologies when you browse the site.

How we use it

• to respond to your enquiry, prepare a quote and book a site visit;
• to carry out, invoice and follow up the work;
• to meet our legal, safety, licensing and warranty obligations;
• to improve this website and our services;
• to send you updates or offers, only where you have asked for them or would reasonably expect them. You can opt out at any time.

Who we share it with

We do not sell your personal information. We share it only where needed, for example with:

• suppliers, installers and subcontractors working on your job;
• service providers who help us run the business, such as website hosting, email, accounting, scheduling and payment providers;
• analytics and advertising providers, in the form of cookie data (see below);
• regulators, insurers, professional advisers or other parties where the law requires or allows it.

Some of these providers store data on servers outside Australia. Where that happens we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

Cookies and analytics

This website uses cookies to make the site work and to understand how it is used. You can block or delete cookies in your browser settings. The site will still work, although some features may not.

Keeping it secure

We store information in password-protected systems and limit access to people who need it. No online system is completely secure, so please avoid sending sensitive details such as card numbers through the website form. We keep records only as long as we need them for the job, our legal obligations and warranty purposes, then delete or de-identify them.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details above. We will respond within a reasonable time. If we cannot give you access, we will tell you why in writing.

Complaints

If you think we have mishandled your information, contact us first and we will try to put it right. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Links to other sites

This website may link to other sites, including our social media pages. We are not responsible for how those sites handle your information, so check their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version is always on this page.

Last updated: October 2026